IT Support Service Company Singapore provides comprehensive IT solutions for businesses in the region. With a team of experienced professionals, we offer a range of services including network setup, system maintenance, data security, and software support. Our commitment to delivering reliable and efficient IT solutions sets us apart in the industry.

Outsourced IT Support Services Company Singapore Malaysia

Our Background

Embrace Comprehensive IT Managed Services from Win-Pro, Singapore’s Trusted IT Partner

Established in 1993, Win-Pro has earned a strong reputation as a committed, reliable and leading IT managed services provider (MSP), offering top-notch IT services especially in IT support, IT consulting, and IT solutions in Singapore.

We are operating in three major cities across the region. We are currently exploring opportunities to expand our reach to more international audience with more new city center office location to create more high value jobs opportunities for communities.

 

Expert IT Managed Services for Businesses of All Sizes

Win-Pro specializes in delivering IT managed services tailored to meet the unique needs of both small businesses and multinational corporations in Singapore.

Our IT solutions are designed to provide a competitive edge, ensuring that your office and cloud IT infrastructure remains robust and secure.

Our Specialization

Win-Pro is a fast-growing and leading IT Managed Services Provider (MSP) in Singapore that specializes in proactively managing, monitoring, and maintaining IT infrastructure. To ensure optimal system performance, we perform regular maintenance checks on a weekly, monthly, quarterly, and yearly basis. This helps to prevent operational downtime, which can be disruptive to the whole company workflow.

IT Infrastructure Support comprises of

Our Value Proposition

What we do best for our clients

Win-Pro's IT Consulting Team: Bridging the Gap between Business Strategy and Technology Solutions

Our dedicated IT consulting team in Singapore focuses on transforming your business strategies into effective and cutting-edge technology solutions. We offer an extensive array of services, encompassing IT security solutions, IT backup solutions, and customized business IT solutions to drive your organization’s success.

Responsive and Experienced IT Support Professionals at Your Service

At Win-Pro, we take pride in our team of full-time, in-house IT support professionals who are committed to addressing issues promptly and providing exceptional service to our clients. Our experts work tirelessly to ensure that your business objectives are met and that you receive unparalleled support throughout your journey with us.

A Trusted IT Partner for Leading Organizations in Asia

Win-Pro’s dedication to customer satisfaction has made us the preferred IT partner for numerous leading organizations in Asia. Our commitment to excellence and our unwavering focus on delivering outstanding results have earned us the trust and loyalty of businesses across various industries.

Empower Your Business with Win-Pro's Advanced IT Solutions

Win-Pro’s dedication to customer satisfaction has made us the preferred IT partner for numerous leading organizations in Asia. Our commitment to excellence and our unwavering focus on delivering outstanding results have earned us the trust and loyalty of businesses across various industries.

Our IT Maintenance Services in Singapore are a crucial part of maintaining the smooth operation of any business, including accounting, ERP, CRM, and inventory systems. As an MSP, we utilize various tools to ensure the highest level of service for our clients.

  • Remote Monitoring and Management (RMM)
  • Professional Service Automation (PSA)
  • Cloud Endpoint Security with Endpoint Detection and Response (EDR)
  • IT Service Helpdesk Ticketing
  • IT Asset Management Services
  • IP PBX VOIP/SIP Unified Communication System
  • Remote Control Software
  • Centralized IT Documentation
  • Team Collaborative Tool (Microsoft Teams)
  • Project Management

Essentially, it is moving from the traditional and reactive IT system integrator’s break fix support to proactive and preventive IT Managed Service Provider (MSP).

At our company, we offer a range of IT services including managed support, help desk support, and enterprise system integration solutions such as UTM firewall. Additionally, we provide cloud server hosting, DNS, web, mail, and FTP hosting services.

Our goal is to support businesses in meeting their IT needs and provide solutions to achieve their goals through reliable and efficient project management by our Technical Support Engineer with IT Support Certification.

In addition to IT support services, we also serve as a hardware software vendor. We provide delivery, deployment, and maintenance for a variety of IT products and services including Microsoft 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto, and Teamviewer.

We recognize that our employees are our most valuable asset, and we are always seeking highly motivated in house IT support engineers who are dedicated to our mission of becoming a top IT company in the world.

In order to help our support specialist to progress on their career path, we would encourage our team to take IT Support Certification exam to endorse their competency in operating systems, network connectivity, computer systems, computer hardware and technical support.

On top of that, all entry level support engineers have to undergo our in house developed advanced problem solving and technical support training. Beside resolving customer service issues, other skills required would be active listening, persuasive speaking, positive attitude and adaptability. We provide a lot of learning opportunities for IT Support guys. We are sponsored certificate program like Coursera Google IT Support Professional Certificate, Microsoft  365 Certificate and many more.

We currently have openings for Information Technology IT jobs in Singapore and Malaysia.

Click here to access the IT Support Job Description

If you are interested in joining our team, please send your resume to [email protected]. We look forward to receiving your application.

intel technology provider gold

Fortinet Select Partner

Teamviewer Silver Partner

HP HPE Partner

Microsoft Silver Partner Small Midmarket cloud solutions

qnap registered partner

We are proud to partner with leading IT brands in Singapore to bring our clients the best in industry-leading technology and solutions.

Kaspersky Silver Partner (MSP)

Logitech Authorized Reseller

Microsoft Silver Partner in Small and MidMarket Cloud Solutions

Qnap Authorized System Integrator and Reseller

Datto Authorized Partner

Lenovo Business Partner

HP/HPE Partner

Fortinet Select Partner (Integrator)

Cisco Registered Partner

Adobe Registered Partner

Poly Registered Partner

Intel Technology Provider Gold

Teamviewer Certified Partner

Jabra Authorized Partner

Tracker PDF X-Change Bronze Partner

3CX Authorized Partner

Datto Gold Partner

Kaspersky Gold Partner

Lenovo Business Partner

cisco partner

Our IT Managed Support services are designed to proactively maintain your IT infrastructure in a secure and efficient manner, allowing you to focus on your core business functions. Our custom-made tools and expert technicians ensure that your technology is running well, giving you peace of mind in running your business smoothly.

IT Managed Support involves outsourcing the management and maintenance of an organization’s IT infrastructure to a trusted IT company. This can encompass a wide range of services, including hardware and software maintenance, technical IT support, and troubleshooting. By outsourcing these tasks like system administrator role to us, you can trust that your IT infrastructure is in experienced and capable hands.

We provide a range of services, including:

  • Network monitoring
  • Maintenance Services
  • Computer systems
  • Computer software
  • Security solutions
  • Compliance
  • Cloud Backup
  • Business Continuity Planning (BCP)
  • Disaster Recovery Planning (DRP)
  • Cloud Solutions
  • Cloud Services
  • Service desk Support
  • Professional Services
  • Server Administration
  • Virtualization
  • VoIP Telephony
  • Cloud PBX
  • Cloud Storage
  • Website and application development
  • Data storage and management
  • Network and System optimization
  • Project Management
  • Remote Desktop
  • Wireless network
  • Remote Access via VPN

We also offer a range of additional services, such as:
• IT Consulting
• Network Design and Implementation
• Business Process Automation
• Custom Software Development
• Mobile Application Development
• IT Training and Education
• Vendor Management
• IT Asset Management
• IT Audit
• IT Compliance
• Cybersecurity Services
• Cloud Storage for Backup and Collaboration
• Cloud Services for Migration and Integration

Overcoming Your IT Challenges - Win-Pro - IT Support Services Company in Singapore

Plans for 2024

  1. Cloud Computing:
    • Further expand cloud computing services and solutions
    • Enhance expertise in multi-cloud environments and cloud security
    • Develop cloud migration strategies for more complex business applications
  2. Artificial Intelligence (AI) and Machine Learning (ML):
    • Build AI/ML expertise for business process optimization
    • Provide AI/ML consulting and implementation services
    • Offer training programs on AI/ML adoption and integration
  3. Automation:
    • Expand automation capabilities across various IT processes
    • Implement Robotic Process Automation (RPA) for clients
    • Develop automated testing and deployment pipelines
  4. Strategic Partnerships and Acquisitions:
    • Explore strategic partnerships to expand service offerings
    • Evaluate potential acquisitions to complement existing capabilities
  5. Talent Development:
    • Invest in upskilling and reskilling existing employees
    • Attract and retain top talent in emerging technology areas
    • Foster a culture of continuous learning and innovation
  6. Managed IT Services:
    • Introduce more proactive monitoring and predictive analytics
    • Integrate Artificial Intelligence (AI) and Machine Learning (ML) for IT operations
    • Develop industry-specific managed IT service offerings
  7. Customer Experience:
    • Enhance customer service and support capabilities
    • Implement customer success programs and tailored engagement models
    • Gather and analyze customer feedback for continuous improvement
  8. Environmental Social Governance (ESG):
    • Implement sustainable and environmentally-friendly IT practices
    • Engage in corporate social responsibility initiatives
  9. Emerging Technologies:
    • Explore and offer services related to emerging technologies (e.g., Internet of Things (IoT), 5G, edge computing)
    • Establish partnerships with leading technology providers
  10. Cybersecurity Services:
    • Strengthen advanced threat detection and response capabilities
    • Implement Zero Trust security models for clients
    • Offer comprehensive data protection and compliance services (e.g., PDPA, GDPR)

The overarching goal for Win-Pro in 2024 would be to solidify its position as a leading IT services provider in Singapore, offering cutting-edge solutions and services while maintaining a strong focus on cybersecurity, customer satisfaction, and operational excellence.

Win-Pro Plans for 2024 1
Win-Pro Plans for 2024 2

What is IT Support Services?

It refer to the day-to-day operations of an IT department, including IT helpdesk support, deployment, infrastructure design, consultation, and audit checks. These services may also include procurement of IT products and services, as well as security, data protection, disaster recovery, and other IT-related services.

What is a IT System Integrator (SI)?

System Integrators (SIs) offer third-party software and hardware solutions along with consulting, configuration, and customization services. They typically charge flat-rate fees per license and billable hours. However, their engagement is typically finite, reactive, and limited, and their billing model can incentivize inefficiency and ineffectiveness.

This approach is better suited for organizations that require a one-time solution or a short-term project, rather than ongoing support and maintenance.

Additionally, the SI’s “break fix support” model may not provide the same level of accountability and transparency as a Managed Services Provider (MSP).

What is IT Managed Service Provider (MSP)?

An IT Managed Service Provider (MSP) is a company that manages and maintains a business’s IT infrastructure for a fixed, recurring fee over a finite period of time, typically 3, 6, or 12 months. MSPs offer a range of services such as network maintenance, security, technical support, hardware repair, IT service help desk support, web hosting and design, email hosting, IT administration, and business continuity planning, among others.

They also purchase and provide cloud solutions, support services, IT hardware, software, and solutions from third-party vendors as part of their service offerings.

The primary benefit of using an IT MSP is the ability to outsource IT needs to a reliable and experienced provider, allowing businesses to focus on their core operations and potentially reducing costs, improving efficiency, and increasing the quality of service. MSPs can also provide access to the latest new technologies and expertise, helping businesses stay competitive in their industry.

IT System Integrator Vs IT Managed Service Provider

What are the main differences between IT System Integrator and IT Managed Service Provider?
FeaturesIT System Integrator IT Managed Service Provider
Mode of OperationReactiveProactive
EngagementAd-Hoc, Pay per UseContinuous and structured
Job FocusProblem ResolutionProblem Prevention
Risk AssessmentHighLow
Overall Impact due to failureHighLow
Business RelationshipExternal VendorClose Partnership
Speed of Problem ResolutionSlowFast
IncentivesReward for Inefficiency
and Ineffectiveness
Reward for Efficiency
and Effectiveness
Business ObjectivesTransactional MonetaryReliability and Stability
AvailabilityMediumHigh
FeaturesIT System Integrator IT Managed Service Provider

Why Outsourced to MSP?

As a managed service provider, we are able to offer technology services at a more affordable price, higher level of quality, and with greater flexibility and scalability than a business could achieve on its own. This is achieved through the efficiencies of scale and the use of automation, artificial intelligence, and machine learning technologies.

We are able to provide a more comprehensive range of services, including cloud hosting, data backup, security, and disaster recovery, allowing businesses to focus on their core competencies while we manage their technology needs.

Additionally, we can offer a flexible and scalable service that can quickly adapt to the changing needs of a business and provide a tailored solution to meet their specific requirements. This allows businesses to be more agile and responsive to changing market conditions. Using the right tools, even with limited resources, the business can enhance productivity thru deploying the suitable collaboration tools.

Outsourced to MSP

One key difference between managed service providers (MSPs) and traditional outsourcing companies is that MSPs focus on achieving specific outcomes for their clients, rather than solely on the employment of dedicated IT Support Specialists. For example, an MSP might be contracted to manage end user support calls to meet certain key performance indicators (KPIs). As long as the MSP is able to meet these KPIs, it does not matter whether they use dedicated staff, artificial intelligence, or another system to handle the calls.

In addition, MSPs often offer a more comprehensive range of services, such as asset management, technical support, maintenance services, network monitoring, patch management, and security services. This allows businesses to outsource a variety of IT functions to a single provider, rather than managing multiple vendors.

MSP Evolved from BPO

There is often overlap between different IT services, and many businesses traditionally thought of as offering business process outsourcing (BPO) are now operating more as managed service providers. However, there are some key differences between these definitions. Managed services differ from traditional IT consultancy in that consultancy is usually project-based, while managed services are an ongoing engagement.

The primary distinction between BPO and managed services is that BPO is typically a one-time engagement, while managed services are an ongoing arrangement. BPO is often focused on a specific project or task, while managed services are focused on providing ongoing support and maintenance for an organization’s IT infrastructure. BPO is frequently used to outsource specific tasks or processes, while managed services are used to provide a comprehensive IT solution.

What we can help you?

Our IT Products and IT Services

Microsoft 365 Subscription

We assist in fostering closer collaboration and communication among teams and groups through the use of Microsoft 365 app like word excel powerpoint onenote includes access and services that enhance efficiency and effectiveness in service delivery. Your teams can securely access Office App like word excel powerpoint documents in cloud based Onedrive storage.

Business Process Outsourcing

As businesses strive to reduce costs, remain competitive, expand their global presence, and concentrate on their core operations, they may choose to non-core business processes outsourcing in order to achieve these goals.

System Integration (SI)

System Integration efficiently design, plan, deploy and manage IT infrastructure systems like wired and wireless internet and intranet network

Outsourced IT Support Services

Our outsourced IT support services are designed to help businesses overcome IT challenges quickly and effectively, utilizing the expertise of skilled and experienced IT support specialists. All service requests and telephone calls are logged for quality control purposes to ensure that we are consistently providing the highest level of service. The common issues faced by users are Operating System and Applications.

In addition to onsite field services, we also offer remote service to ensure that we are able to meet the needs of our clients in the most convenient and efficient manner.

Kaspersky Endpoint Cloud Security

Discover Kaspersky Endpoint Cloud Security, the ultimate cybersecurity solution for businesses. Protect your digital assets with advanced threat detection, real-time monitoring, and seamless integration. Experience unparalleled security and ease of management for your IT infrastructure. Safeguard your data and productivity with Kaspersky – your trusted partner in enterprise security.

Datto DR Disaster Recovery

Datto DR Business Continuity Disaster Recovery (BCDR) offers Disaster Recovery as a Service (DRaaS).  Datto SIRIS protects business data and ensures secure connectivity for thousands of rapidly growing companies worldwide. The total data protection solutions provide high business operational resiliency thru providing uninterrupted access to business data, whether on site, in transit, or in the cloud.

Buy IT Products

Buy IT products with reliable support at wallet friendly prices.

Epson POS Printers

Epson POS Printers are a series of receipt printers that are used for many different applications, such as point-of-sale, retail, and restaurant industries.

Privacy Screen Filter

Privacy Screen Filter will help you to keep out prying eyes looking into your PC/Computer monitor or notebook screen.

Ubiquiti Wireless Networks

Experience the benefits of high-quality enterprise-grade wireless equipment at consumer-friendly prices with Ubiquiti. Our products offer exceptional value and reliability.

Fortinet Fortigate Firewall - Unified Threat Management (UTM) Firewall

Experience the best in business network security with our all-in-one Fortinet Fortigate Firewall Unified Threat Management (UTM) solution. Top-ranked in Gartner Reports for years, our solution is the perfect choice for your business.

3CX – IP PBX VOIP (Voice over IP)

Streamline your unified communications with 3CX’s comprehensive, out-of-the-box VOIP solution. As an open standards 3CX IP Cloud PBX, installation and management of your phone system have never been simpler.

APC Uninterruptible Power Supply (UPS)

Ensure the stability and reliability of your system with APC UPS for your power supply solutions.

Shadow Protect

ShadowProtect efficiently recover from disasters with our fast sector-level server or workstation backup solution, designed to minimize downtime and ensure swift disaster recovery.

Microsoft Azure Cloud

Streamline your workload on the cloud services with Microsoft Azure, offering simple and improved IT solutions.

Qnap – Full Featured NAS

Experience reliable enterprise-grade Qnap NAS storage for your business

Wordpress Web Hosting Services

Obtain peace of mind with our secure and well-managed and secured WordPress web hosting services.

Synology – Powerful NAS

Choose reliability, power, and security for your business with Synology’s NAS solutions.

Server Rack Cabinet

Optimize your network equipment storage, organization, and management with our server rack cabinets, helping to reduce resolution time and maintain a clutter-free environment.

Palo Alto – Enterprise Firewall with Advanced Security

Experience award-winning, highly secure perimeter firewall with advanced security and protection for your enterprise with Palo Alto.

IT Professional Services

Achieve a higher return on investment with our affordable IT support services, provided by highly competent professionals.

Dropbox Business

Dropbox Highly Secured Enterprise Cloud Storage for Collaboration

Microsoft 365 Plan

Popular plans like Microsoft 365 Personal, Microsoft 365 Family, Microsoft 365 Business, Microsoft 365 Enterprise, Microsoft 365 Frontline

Cloud Services

Cloud Services like Microsoft Azure and Amazon AWS

Market Recommendations

singaporesfinest - IT Outsourcing Companies in Singapore

IT Support - Best in Singapore

Top Managed IT Services In Singapore

funempire it companies in Singapore

Best IT Company In Singapore For Technical Support

SBO

Business Awards

SME 500 Singapore Award Winner 2023

SME500 2023 Colour Win-Pro Consultancy Pte Ltd
BFG 2023 Badge

Dnb Business Eminence Awards 2023 Singapore

great companies global business 2022

Singapore Entrepreneur 100 Award Winner for 2023

Entrepreneur 100 Award Winner for 2023

Expats Living Readers’ Choice Awards 2024 Finalists

Expats Living readers choice awards 2024

Outsourcing IT Support Managed Services Company and IT Solutions in Singapore

Clutch Top Company in Singapore 2022


Clutch Awards the Best Performing Singaporean B2B Companies for 2022

Clutch Top B2B Services in Singapore 2022

Top Design Company in Singapore 2023/2024

Top SEO Services Company in Singapore 2023/2024

Top Productivity & Collaboration Company in Singapore 2023/2024

Top Link Building Company in Singapore 2023/2024

Top Full Service Digital in Singapore 2023/2024

Top Cybersecurity Company in Singapore 2023/2024

Top IT Services Company in Singapore 2023/2024

Top Web Design Company in Singapore 2023/2024

Top Digital Design Company in Singapore 2023/2024

Top Digital Marketing Company in Singapore 2023/2024

Top Systems Integration Company in Singapore 2023/2024

Top BPO Provider Company in Singapore 2023/2024

Top Managed Service Provider in Singapore 2023/2024

Top Cloud Consulting Company in Singapore 2023/2024

Top Google Cloud Company in Singapore 2023/2024

Outsourcing IT Support Managed Services Company and IT Solutions in Singapore

goodfirms IT singapore

Featured In Media

Channel News Asia - Talking Point - Working During A Pandemic

the straits times

The Sunday Times Win-Pro

the straits times

the straits times

The Straits Times – Singapore’s Fast Growing Companies in 2023

Singapore’s fastest-growing companies is a list of Top 100 local firms that achieved markedly high revenue growth between 2018 and 2021

Financial Times FT

Financial Times – FT High Growth Companies in Asia-Pacific 2023

This fourth annual FT ranking of 500 of the Asia-Pacific region’s high-growth companies is compiled in partnership with research provider Statista. The list ranks companies from across the region by their compound annual growth rate (CAGR) in revenue between 2018 and 2021.

the cio world

The CIO World

Singapore’s Most Influential Business Leaders To Watch In 2023

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About Us

Locate Us

38 Jalan Pemimpin
#07-04  M38
Singapore 577178

Contact Us

Phone : +65 6717 8729

Fax : +65 6717 5629

Hotline (Tech) : +65 6100 8324

Hotline (Sales) : +65 6100 2100

Email : [email protected]

Operating Hours

Mon – Fri       0900  to  1800
Sat/Sun/Public Holiday Closed