IT Support Service Company Singapore provides comprehensive IT solutions for businesses in the region. With a team of experienced professionals, we offer a range of services including network setup, system maintenance, data security, and software support. Our commitment to delivering reliable and efficient IT solutions sets us apart in the industry.
Our Background
Embrace Comprehensive IT Managed Services from Win-Pro, Singapore’s Trusted IT Partner
Established in 1993, Win-Pro has earned a strong reputation as a committed, reliable and leading IT managed services provider (MSP), offering top-notch IT services especially in IT support, IT consulting, and IT solutions in Singapore.
We are operating in three major cities across the region. We are currently exploring opportunities to expand our reach to more international audience with more new city center office location to create more high value jobs opportunities for communities.
Expert IT Managed Services for Businesses of All Sizes
Win-Pro specializes in delivering IT managed services tailored to meet the unique needs of both small businesses and multinational corporations in Singapore.
Our IT solutions are designed to provide a competitive edge, ensuring that your office and cloud IT infrastructure remains robust and secure.
Our Specialization
Win-Pro is a fast-growing and leading IT Managed Services Provider (MSP) in Singapore that specializes in proactively managing, monitoring, and maintaining IT infrastructure. To ensure optimal system performance, we perform regular maintenance checks on a weekly, monthly, quarterly, and yearly basis. This helps to prevent operational downtime, which can be disruptive to the whole company workflow.
IT Infrastructure Support comprises of
Our Value Proposition
What we do best for our clients
Our IT Maintenance Services in Singapore are a crucial part of maintaining the smooth operation of any business, including accounting, ERP, CRM, and inventory systems. As an MSP, we utilize various tools to ensure the highest level of service for our clients.
- Remote Monitoring and Management (RMM)
- Professional Service Automation (PSA)
- Cloud Endpoint Security with Endpoint Detection and Response (EDR)
- IT Service Helpdesk Ticketing
- IT Asset Management Services
- IP PBX VOIP/SIP Unified Communication System
- Remote Control Software
- Centralized IT Documentation
- Team Collaborative Tool (Microsoft Teams)
- Project Management
Essentially, it is moving from the traditional and reactive IT system integrator’s break fix support to proactive and preventive IT Managed Service Provider (MSP).
At our company, we offer a range of IT services including managed support, help desk support, and enterprise system integration solutions such as UTM firewall. Additionally, we provide cloud server hosting, DNS, web, mail, and FTP hosting services.
Our goal is to support businesses in meeting their IT needs and provide solutions to achieve their goals through reliable and efficient project management by our Technical Support Engineer with IT Support Certification.
In addition to IT support services, we also serve as a hardware software vendor. We provide delivery, deployment, and maintenance for a variety of IT products and services including Microsoft 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto, and Teamviewer.
We recognize that our employees are our most valuable asset, and we are always seeking highly motivated in house IT support engineers who are dedicated to our mission of becoming a top IT company in the world.
In order to help our support specialist to progress on their career path, we would encourage our team to take IT Support Certification exam to endorse their competency in operating systems, network connectivity, computer systems, computer hardware and technical support.
On top of that, all entry level support engineers have to undergo our in house developed advanced problem solving and technical support training. Beside resolving customer service issues, other skills required would be active listening, persuasive speaking, positive attitude and adaptability. We provide a lot of learning opportunities for IT Support guys. We are sponsored certificate program like Coursera Google IT Support Professional Certificate, Microsoft 365 Certificate and many more.
We currently have openings for Information Technology IT jobs in Singapore and Malaysia.
Click here to access the IT Support Job Description
If you are interested in joining our team, please send your resume to [email protected]. We look forward to receiving your application.
We are proud to partner with leading IT brands in Singapore to bring our clients the best in industry-leading technology and solutions.
Kaspersky Silver Partner (MSP)
Logitech Authorized Reseller
Microsoft Silver Partner in Small and MidMarket Cloud Solutions
Qnap Authorized System Integrator and Reseller
Datto Authorized Partner
Lenovo Business Partner
HP/HPE Partner
Fortinet Select Partner (Integrator)
Cisco Registered Partner
Adobe Registered Partner
Poly Registered Partner
Intel Technology Provider Gold
Teamviewer Certified Partner
Jabra Authorized Partner
Tracker PDF X-Change Bronze Partner
3CX Authorized Partner
Our IT Managed Support services are designed to proactively maintain your IT infrastructure in a secure and efficient manner, allowing you to focus on your core business functions. Our custom-made tools and expert technicians ensure that your technology is running well, giving you peace of mind in running your business smoothly.
IT Managed Support involves outsourcing the management and maintenance of an organization’s IT infrastructure to a trusted IT company. This can encompass a wide range of services, including hardware and software maintenance, technical IT support, and troubleshooting. By outsourcing these tasks like system administrator role to us, you can trust that your IT infrastructure is in experienced and capable hands.
We provide a range of services, including:
- Network monitoring
- Maintenance Services
- Computer systems
- Computer software
- Security solutions
- Compliance
- Cloud Backup
- Business Continuity Planning (BCP)
- Disaster Recovery Planning (DRP)
- Cloud Solutions
- Cloud Services
- Service desk Support
- Professional Services
- Server Administration
- Virtualization
- VoIP Telephony
- Cloud PBX
- Cloud Storage
- Website and application development
- Data storage and management
- Network and System optimization
- Project Management
- Remote Desktop
- Wireless network
- Remote Access via VPN
We also offer a range of additional services, such as:
• IT Consulting
• Network Design and Implementation
• Business Process Automation
• Custom Software Development
• Mobile Application Development
• IT Training and Education
• Vendor Management
• IT Asset Management
• IT Audit
• IT Compliance
• Cybersecurity Services
• Cloud Storage for Backup and Collaboration
• Cloud Services for Migration and Integration
Plans for 2024
- Cloud Computing:
- Further expand cloud computing services and solutions
- Enhance expertise in multi-cloud environments and cloud security
- Develop cloud migration strategies for more complex business applications
- Artificial Intelligence (AI) and Machine Learning (ML):
- Build AI/ML expertise for business process optimization
- Provide AI/ML consulting and implementation services
- Offer training programs on AI/ML adoption and integration
- Automation:
- Expand automation capabilities across various IT processes
- Implement Robotic Process Automation (RPA) for clients
- Develop automated testing and deployment pipelines
- Strategic Partnerships and Acquisitions:
- Explore strategic partnerships to expand service offerings
- Evaluate potential acquisitions to complement existing capabilities
- Talent Development:
- Invest in upskilling and reskilling existing employees
- Attract and retain top talent in emerging technology areas
- Foster a culture of continuous learning and innovation
- Managed IT Services:
- Introduce more proactive monitoring and predictive analytics
- Integrate Artificial Intelligence (AI) and Machine Learning (ML) for IT operations
- Develop industry-specific managed IT service offerings
- Customer Experience:
- Enhance customer service and support capabilities
- Implement customer success programs and tailored engagement models
- Gather and analyze customer feedback for continuous improvement
- Environmental Social Governance (ESG):
- Implement sustainable and environmentally-friendly IT practices
- Engage in corporate social responsibility initiatives
- Emerging Technologies:
- Explore and offer services related to emerging technologies (e.g., Internet of Things (IoT), 5G, edge computing)
- Establish partnerships with leading technology providers
- Cybersecurity Services:
- Strengthen advanced threat detection and response capabilities
- Implement Zero Trust security models for clients
- Offer comprehensive data protection and compliance services (e.g., PDPA, GDPR)
The overarching goal for Win-Pro in 2024 would be to solidify its position as a leading IT services provider in Singapore, offering cutting-edge solutions and services while maintaining a strong focus on cybersecurity, customer satisfaction, and operational excellence.
What is IT Support Services?
It refer to the day-to-day operations of an IT department, including IT helpdesk support, deployment, infrastructure design, consultation, and audit checks. These services may also include procurement of IT products and services, as well as security, data protection, disaster recovery, and other IT-related services.
IT System Integrator Vs IT Managed Service Provider
What are the main differences between IT System Integrator and IT Managed Service Provider?| Features | IT System Integrator | IT Managed Service Provider |
|---|---|---|
| Mode of Operation | Reactive | Proactive |
| Engagement | Ad-Hoc, Pay per Use | Continuous and structured |
| Job Focus | Problem Resolution | Problem Prevention |
| Risk Assessment | High | Low |
| Overall Impact due to failure | High | Low |
| Business Relationship | External Vendor | Close Partnership |
| Speed of Problem Resolution | Slow | Fast |
| Incentives | Reward for Inefficiency and Ineffectiveness | Reward for Efficiency and Effectiveness |
| Business Objectives | Transactional Monetary | Reliability and Stability |
| Availability | Medium | High |
| Features | IT System Integrator | IT Managed Service Provider |
Why Outsourced to MSP?
As a managed service provider, we are able to offer technology services at a more affordable price, higher level of quality, and with greater flexibility and scalability than a business could achieve on its own. This is achieved through the efficiencies of scale and the use of automation, artificial intelligence, and machine learning technologies.
We are able to provide a more comprehensive range of services, including cloud hosting, data backup, security, and disaster recovery, allowing businesses to focus on their core competencies while we manage their technology needs.
Additionally, we can offer a flexible and scalable service that can quickly adapt to the changing needs of a business and provide a tailored solution to meet their specific requirements. This allows businesses to be more agile and responsive to changing market conditions. Using the right tools, even with limited resources, the business can enhance productivity thru deploying the suitable collaboration tools.
Outsourced to MSP
One key difference between managed service providers (MSPs) and traditional outsourcing companies is that MSPs focus on achieving specific outcomes for their clients, rather than solely on the employment of dedicated IT Support Specialists. For example, an MSP might be contracted to manage end user support calls to meet certain key performance indicators (KPIs). As long as the MSP is able to meet these KPIs, it does not matter whether they use dedicated staff, artificial intelligence, or another system to handle the calls.
In addition, MSPs often offer a more comprehensive range of services, such as asset management, technical support, maintenance services, network monitoring, patch management, and security services. This allows businesses to outsource a variety of IT functions to a single provider, rather than managing multiple vendors.
MSP Evolved from BPO
There is often overlap between different IT services, and many businesses traditionally thought of as offering business process outsourcing (BPO) are now operating more as managed service providers. However, there are some key differences between these definitions. Managed services differ from traditional IT consultancy in that consultancy is usually project-based, while managed services are an ongoing engagement.
The primary distinction between BPO and managed services is that BPO is typically a one-time engagement, while managed services are an ongoing arrangement. BPO is often focused on a specific project or task, while managed services are focused on providing ongoing support and maintenance for an organization’s IT infrastructure. BPO is frequently used to outsource specific tasks or processes, while managed services are used to provide a comprehensive IT solution.
Business Awards
SME 500 Singapore Award Winner 2023
Singapore Entrepreneur 100 Award Winner for 2023
Expats Living Readers’ Choice Awards 2024 Finalists
The Bizz Hybrid Awards – Business Excellence Certificate – 2024
Featured In Media
The Straits Times – Singapore’s Fast Growing Companies in 2023
Singapore’s fastest-growing companies is a list of Top 100 local firms that achieved markedly high revenue growth between 2018 and 2021
Financial Times – FT High Growth Companies in Asia-Pacific 2023
This fourth annual FT ranking of 500 of the Asia-Pacific region’s high-growth companies is compiled in partnership with research provider Statista. The list ranks companies from across the region by their compound annual growth rate (CAGR) in revenue between 2018 and 2021.
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About Us
Locate Us
38 Jalan Pemimpin
#07-04 M38
Singapore 577178
Contact Us
Phone : +65 6717 8729
Fax : +65 6717 5629
Hotline (Tech) : +65 6100 8324
Hotline (Sales) : +65 6100 2100
Email : [email protected]
Operating Hours
| Mon – Fri | 0900 to 1800 | |
| Sat/Sun/Public Holiday | Closed |