Table of Contents
What is 3CX?
3CX is an international VoIPIPBX software developer. Its 3CX Phone System, an open-standards, software-based PBX, was initially only deployable on Windows but as of 2016 can be deployed on Linux and on cloud platforms. 3CX can be integrated with multiple CRM systems.
What is Microsoft Teams Phone?
Microsoft Teams Phone is a communication platform for Microsoft 365. You can receive or make calls to external users outside of the organization. However, currently, it still lacks the core telephony services needed by most modern businesses. This article is about 3CX vs Microsoft Teams Phone, comparing the two enterprise solutions that corporate companies can adopt in the office telephony system.
How Microsoft Teams Phone has evolved over the years?
Microsoft Teams Phone has missing key voice features:
3CX vs Microsoft Teams Phone
| 3CX | Microsoft Teams Phone | |
|---|---|---|
| Dial by Extension | Yes | NA |
| Paging | Yes | NA |
| Reporting | Contact Centre Reporting | Limited Options |
| Queuing Strategies | Advanced Queues & Skills based routing | Limited to 3 Functions |
| Integrations | CRM Template Generator | Restricted |
| Voice Recording | Yes, available in Dedicated Pro and Dedicated Enterprise | Available 3rd Party Provider |
| Supported Handsets | 100+ Supported Devices | Limited to 7 Models |
| SIP Trunks/ SBC | Open Standards | Limited Options |
| 3CX | Microsoft Teams Phone |
SIP - Session Initiation Protocol
SBC - Session Border Controller
Price Comparison
3CX vs Microsoft Teams Phone
| 3CX | Microsoft Teams Phone | |
|---|---|---|
| License | USD 1.09 (based on 16sc annual pro) | USD 35-50 |
| Calling Add On | N/A | USD 8 |
| Call Plan | USD 2 | USD 12-24 |
| Audio Conferencing | N/A | USD 5 |
| Hosting | USD 35 | N/A |
| 3CX | Microsoft Teams Phone |
Price comparison for 50 users
Need to know info:
- Teams only offers PSTN dialing, audio conferencing and a cloud based PBX as paid add on services
- Users are tied to MS SIP and Azure hosting
- Only Available in 12 regions
- Support with Teams is largely self-help based. Unlike 3CX there is no individual account management or helpline available
Benefits of 3CX:
- Unlimited extensions
- Advanced Contact Centre
- 32 Activity Reports
- Open APIs for custom integrations
- No vendor lock in!
- Call recording with transcription
- Advanced Call flow app
