Win-Pro stands as a beacon of excellence in the realm of IT Support and IT Services, offering comprehensive solutions tailored to meet the diverse technological needs of businesses across the region. With a legacy spanning over 31 years, Win-Pro has consistently demonstrated its prowess in delivering cutting-edge IT solutions that drive efficiency, security, and growth for organizations of all sizes.
Our Background
Win-Pro: Singapore’s Premier IT Support and IT Services Provider Since 1993
With over three decades of excellence in the IT industry, Win-Pro has established itself as Singapore’s most trusted IT managed services provider (MSP). Our comprehensive suite of IT Services and unparalleled IT Support have positioned us as the go-to partner for businesses seeking to thrive in the digital age.
Unmatched Expertise in IT Support
Win-Pro’s IT Support services stand out in Singapore’s competitive landscape:
- 24/7 Helpdesk: Our round-the-clock IT Support ensures business continuity with an impressive average response time of just 8 minutes.
- Proactive Monitoring: Utilizing cutting-edge AI-driven tools, our IT Support team preemptively addresses 73% of potential issues before they impact operations.
- On-Site Support: For complex challenges, our certified technicians provide rapid on-site IT Support, with an average arrival time of 45 minutes within Singapore’s bustling business districts.
Comprehensive IT Services Tailored for Singapore’s Business Landscape
Win-Pro’s IT Services are meticulously crafted to meet the unique needs of Singapore’s diverse business ecosystem:
- Cloud Migration and Management: Our expertise in cloud technologies has helped over 500 Singapore-based businesses successfully transition to cloud platforms, resulting in an average 40% reduction in IT infrastructure costs.
- Cybersecurity Solutions: In response to Singapore’s stringent data protection laws, our advanced cybersecurity services have achieved a 99.97% success rate in thwarting cyber threats, significantly above the industry average.
- IT Consulting: Our team of seasoned IT consultants has guided over 1,000 Singapore businesses through digital transformation journeys, leading to an average 28% increase in operational efficiency.
- Customized IT Solutions: Win-Pro’s bespoke IT Services have empowered numerous Singapore startups to scale rapidly, with our clients reporting an average 45% faster time-to-market for their products and services.
Expanding Horizons: Win-Pro’s Growing International Presence
While deeply rooted in Singapore, Win-Pro is extending its exceptional IT Support and IT Services to new horizons:
- Regional Expansion: With successful operations in three major Asian cities, Win-Pro is poised to bring its premium IT Services to more international markets.
- Job Creation: Our expansion plans include establishing new city center offices, creating high-value IT Support and IT Services jobs in local communities.
- Global Standards, Local Expertise: As we grow, we maintain our commitment to providing IT Services that meet global standards while addressing local business needs.
Our Specialization
As a rapidly expanding and industry-leading IT Managed Services Provider (MSP) in Singapore, Win-Pro has established itself as the go-to expert for comprehensive IT Support and IT Services. Our specialization lies in the proactive management, monitoring, and maintenance of IT infrastructure, ensuring businesses stay ahead in today’s fast-paced digital landscape.
Proactive IT Support: The Win-Pro Advantage
At the core of Win-Pro’s IT Support philosophy is our commitment to prevention rather than reaction. Our proactive approach includes:
- Regular Maintenance Checks:
- Weekly: Swift system health assessments and minor adjustments
- Monthly: Comprehensive software updates and security patch implementations
- Quarterly: In-depth performance analysis and optimization
- Yearly: Complete IT infrastructure audits and strategic planning
This systematic IT Support strategy has yielded impressive results for our clients:
- 99.9% system uptime
- 45% reduction in unexpected IT issues
- 30% improvement in overall system performance
- 24/7 Monitoring: Our IT Support team employs advanced AI-driven monitoring tools to vigilantly oversee client systems around the clock. This constant surveillance allows us to:
- Detect and address 87% of potential issues before they impact operations
- Reduce average problem resolution time by 62%
Our Value Proposition
What we do best for our clients
Our IT Maintenance Services in Singapore are a crucial part of maintaining the smooth operation of any business, including accounting, ERP, CRM, and inventory systems. As an MSP, we utilize various tools to ensure the highest level of service for our clients.
- Remote Monitoring and Management (RMM)
- Professional Service Automation (PSA)
- Cloud Endpoint Security with Endpoint Detection and Response (EDR)
- IT Service Helpdesk Ticketing
- IT Asset Management Services
- IP PBX VOIP/SIP Unified Communication System
- Remote Control Software
- Centralized IT Documentation
- Team Collaborative Tool (Microsoft Teams)
- Project Management
Essentially, it is moving from the traditional and reactive IT system integrator’s break fix support to proactive and preventive IT Managed Service Provider (MSP).
At our company, we offer a range of IT services including managed support, help desk support, and enterprise system integration solutions such as UTM firewall. Additionally, we provide cloud server hosting, DNS, web, mail, and FTP hosting services.
Our goal is to support businesses in meeting their IT needs and provide solutions to achieve their goals through reliable and efficient project management by our Technical Support Engineer with IT Support Certification.
In addition to IT support services, we also serve as a hardware software vendor. We provide delivery, deployment, and maintenance for a variety of IT products and services including Microsoft 365, Microsoft Azure, Kaspersky, Fortinet, Qnap, Synology, ShadowProtect, APC UPS, Datto, HPE, Ubiquiti, 3CX, Lenovo, Palo Alto, and Teamviewer.
We recognize that our employees are our most valuable asset, and we are always seeking highly motivated in house IT support engineers who are dedicated to our mission of becoming a top IT company in the world.
In order to help our support specialist to progress on their career path, we would encourage our team to take IT Support Certification exam to endorse their competency in operating systems, network connectivity, computer systems, computer hardware and technical support.
On top of that, all entry level support engineers have to undergo our in house developed advanced problem solving and technical support training. Beside resolving customer service issues, other skills required would be active listening, persuasive speaking, positive attitude and adaptability. We provide a lot of learning opportunities for IT Support guys. We are sponsored certificate program like Coursera Google IT Support Professional Certificate, Microsoft 365 Certificate and many more.
We currently have openings for Information Technology IT jobs in Singapore and Malaysia.
Click here to access the IT Support Job Description
If you are interested in joining our team, please send your resume to hr@winpro.com.sg. We look forward to receiving your application.
We are proud to partner with leading IT brands in Singapore to bring our clients the best in industry-leading technology and solutions.
Kaspersky Silver Partner (MSP)
Logitech Authorized Reseller
Microsoft Silver Partner in Small and MidMarket Cloud Solutions
Qnap Authorized System Integrator and Reseller
Datto Authorized Partner
Lenovo Business Partner
HP/HPE Partner
Fortinet Select Partner (Integrator)
Cisco Registered Partner
Adobe Registered Partner
Poly Registered Partner
Intel Technology Provider Gold
Teamviewer Certified Partner
Jabra Authorized Partner
Tracker PDF X-Change Bronze Partner
3CX Authorized Partner
Our IT Managed Support services are designed to proactively maintain your IT infrastructure in a secure and efficient manner, allowing you to focus on your core business functions. Our custom-made tools and expert technicians ensure that your technology is running well, giving you peace of mind in running your business smoothly.
IT Managed Support involves outsourcing the management and maintenance of an organization’s IT infrastructure to a trusted IT company. This can encompass a wide range of services, including hardware and software maintenance, technical IT support, and troubleshooting. By outsourcing these tasks like system administrator role to us, you can trust that your IT infrastructure is in experienced and capable hands.
We provide a range of services, including:
- Network monitoring
- Maintenance Services
- Computer systems
- Computer software
- Security solutions
- Compliance
- Cloud Backup
- Business Continuity Planning (BCP)
- Disaster Recovery Planning (DRP)
- Cloud Solutions
- Cloud Services
- Service desk Support
- Professional Services
- Server Administration
- Virtualization
- VoIP Telephony
- Cloud PBX
- Cloud Storage
- Website and application development
- Data storage and management
- Network and System optimization
- Project Management
- Remote Desktop
- Wireless network
- Remote Access via VPN
We also offer a range of additional services, such as:
• IT Consulting
• Network Design and Implementation
• Business Process Automation
• Custom Software Development
• Mobile Application Development
• IT Training and Education
• Vendor Management
• IT Asset Management
• IT Audit
• IT Compliance
• Cybersecurity Services
• Cloud Storage for Backup and Collaboration
• Cloud Services for Migration and Integration
Plans for 2025
Strategic Growth Blueprint for IT Excellence
1) Cloud Computing
- Expand offerings to include advanced cloud computing services tailored to specific industries.
- Develop deep expertise in multi-cloud environments and fortify cloud security protocols to protect against emerging threats.
- Architect customized cloud migration strategies for complex and mission-critical business applications.
2) Artificial Intelligence (AI) and Machine Learning (ML)
- Establish cutting-edge AI/ML capabilities to drive business process optimization and enhance operational efficiency.
- Deliver AI/ML consulting services, from strategy to implementation, ensuring a seamless transition for clients.
- Launch training programs on AI/ML adoption, empowering businesses to integrate intelligent systems into their operations.
3) Automation
- Scale automation across IT processes, enhancing speed and accuracy in service delivery.
- Introduce Robotic Process Automation (RPA) to streamline repetitive tasks for clients.
- Design and deploy automated testing and Continuous Integration (CI) / Continuous Delivery (CD) pipelines, enabling faster and more reliable software development cycles.
4) Strategic Partnerships and Acquisitions
- Identify and collaborate with strategic partners to broaden the spectrum of service offerings.
- Evaluate acquisition opportunities that strengthen capabilities and market presence, ensuring alignment with long-term objectives.
5) Talent Development
- Invest significantly in upskilling and reskilling programs to stay ahead in the rapidly evolving tech landscape.
- Implement robust strategies to attract and retain top talent, particularly in AI, ML, and emerging technologies.
- Cultivate a workplace ethos of continuous learning and innovation, driving sustained growth.
6) Managed IT Services
- Introduce proactive monitoring solutions with predictive analytics to anticipate and resolve issues before they arise.
- Integrate AI/ML technologies into IT operations to boost efficiency and reduce downtime.
- Develop industry-specific IT service packages, providing tailored solutions for niche sectors.
7) Customer Experience (CX)
- Elevate support services by adopting next-generation customer engagement tools and personalized service models.
- Launch customer success programs to maximize client satisfaction and retention.
- Actively gather and act on customer feedback to ensure continuous improvement in service quality.
8) Environmental, Social, and Governance (ESG)
- Commit to sustainable IT practices, reducing environmental impact through energy-efficient technologies and recycling programs.
- Engage in impactful corporate social responsibility (CSR) initiatives to support local communities and education.
9) Emerging Technologies
- Venture into new horizons by offering solutions in IoT, 5G, and edge computing.
- Build strategic alliances with leading tech providers, ensuring cutting-edge capabilities.
10) Cybersecurity Services
- Fortify threat detection and incident response with advanced tools and frameworks.
- Implement Zero Trust security models for clients, ensuring robust protection in a distributed work environment.
- Provide end-to-end data protection and compliance services, supporting clients’ adherence to regulations like PDPA and GDPR.
This roadmap positions businesses to not just adapt to technological advancements but to thrive as industry leaders in the digital age.
The overarching goal for Win-Pro in 2025 would be to solidify its position as a leading IT services provider in Singapore, offering cutting-edge solutions and services while maintaining a strong focus on cybersecurity, customer satisfaction, and operational excellence.
What is IT Support Services?
It refer to the day-to-day operations of an IT department, including IT helpdesk support, deployment, infrastructure design, consultation, and audit checks. These services may also include procurement of IT products and services, as well as security, data protection, disaster recovery, and other IT-related services.
IT System Integrator Vs IT Managed Service Provider
What are the main differences between IT System Integrator and IT Managed Service Provider?| Features | IT System Integrator | IT Managed Service Provider |
|---|---|---|
| Mode of Operation | Reactive | Proactive |
| Engagement | Ad-Hoc, Pay per Use | Continuous and structured |
| Job Focus | Problem Resolution | Problem Prevention |
| Risk Assessment | High | Low |
| Overall Impact due to failure | High | Low |
| Business Relationship | External Vendor | Close Partnership |
| Speed of Problem Resolution | Slow | Fast |
| Incentives | Reward for Inefficiency and Ineffectiveness | Reward for Efficiency and Effectiveness |
| Business Objectives | Transactional Monetary | Reliability and Stability |
| Availability | Medium | High |
| Features | IT System Integrator | IT Managed Service Provider |
Why Outsourced to MSP?
As a managed service provider, we are able to offer technology services at a more affordable price, higher level of quality, and with greater flexibility and scalability than a business could achieve on its own. This is achieved through the efficiencies of scale and the use of automation, artificial intelligence, and machine learning technologies.
We are able to provide a more comprehensive range of services, including cloud hosting, data backup, security, and disaster recovery, allowing businesses to focus on their core competencies while we manage their technology needs.
Additionally, we can offer a flexible and scalable service that can quickly adapt to the changing needs of a business and provide a tailored solution to meet their specific requirements. This allows businesses to be more agile and responsive to changing market conditions. Using the right tools, even with limited resources, the business can enhance productivity thru deploying the suitable collaboration tools.
Outsourced to MSP
One key difference between managed service providers (MSPs) and traditional outsourcing companies is that MSPs focus on achieving specific outcomes for their clients, rather than solely on the employment of dedicated IT Support Specialists. For example, an MSP might be contracted to manage end user support calls to meet certain key performance indicators (KPIs). As long as the MSP is able to meet these KPIs, it does not matter whether they use dedicated staff, artificial intelligence, or another system to handle the calls.
In addition, MSPs often offer a more comprehensive range of services, such as asset management, technical support, maintenance services, network monitoring, patch management, and security services. This allows businesses to outsource a variety of IT functions to a single provider, rather than managing multiple vendors.
MSP Evolved from BPO
There is often overlap between different IT services, and many businesses traditionally thought of as offering business process outsourcing (BPO) are now operating more as managed service providers. However, there are some key differences between these definitions. Managed services differ from traditional IT consultancy in that consultancy is usually project-based, while managed services are an ongoing engagement.
The primary distinction between BPO and managed services is that BPO is typically a one-time engagement, while managed services are an ongoing arrangement. BPO is often focused on a specific project or task, while managed services are focused on providing ongoing support and maintenance for an organization’s IT infrastructure. BPO is frequently used to outsource specific tasks or processes, while managed services are used to provide a comprehensive IT solution.
Market Recommendations
Best IT Company In Singapore For Technical Support
Business Awards
SME 500 Singapore Award Winner 2023
Singapore Entrepreneur 100 Award Winner for 2023
Singapore Website Award (SWA) 2024
Expats Living Readers’ Choice Awards 2024 Finalists
The Bizz Hybrid Awards – Business Excellence Certificate – 2024
Clutch Top Company in Singapore 2022
Clutch Awards the Best Performing Singaporean B2B Companies for 2022
Featured In Media
The Straits Times – Singapore’s Fast Growing Companies in 2023
Singapore’s fastest-growing companies is a list of Top 100 local firms that achieved markedly high revenue growth between 2018 and 2021
Financial Times – FT High Growth Companies in Asia-Pacific 2023
This fourth annual FT ranking of 500 of the Asia-Pacific region’s high-growth companies is compiled in partnership with research provider Statista. The list ranks companies from across the region by their compound annual growth rate (CAGR) in revenue between 2018 and 2021.
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About Us
Locate Us
38 Jalan Pemimpin
#07-04 M38
Singapore 577178
Contact Us
Phone : +65 6717 8729
Fax : +65 6717 5629
Hotline (Technical Support) : +65 6100 8324
Hotline (Sales) : +65 6100 2100
Email : salesenq@winpro.com.sg
Operating Hours
| Mon – Fri | 0900 to 1800 | |
| Sat, Sun and Public Holiday | Closed |