Microsoft Teams Phone allow you to make and receive calls to and from landlines and mobile phones on the PSTN in Teams is available with an add-on such as Teams Phone Standard or Teams Phone with Calling Plan or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions. This is exciting addon for all existing Microsoft 365 users.
Simplified communication & collaboration
Save time, reduce costs, and improve business performance by bringing together calling, chat, and meetings—all in one app that empowers teams with a collaborative and context-rich experience.
Help administrators keep your organization connected with Microsoft Teams calling solutions. Get an experience that’s simple to manage and highly reliable, with a financially backed service level agreement (SLA) of 99.99 percent.
As the only native telephony solution for Microsoft Teams, Teams Phone delivers simple and innovative calling to help you be productive anywhere and work across a range of devices to suit your needs.
Microsoft is a recognized Leader in Unified Communication as a Service (UCaaS)
Learn how Microsoft helped customers achieve more efficient and effective communication, lower costs, and help IT teams save time in the Forrester study: The Total Economic Impact™ of Microsoft Teams Calling Solutions.
Microsoft is positioned as highest for “Ability to Execute” and furthest for “Completeness of Vision” in the 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide.
According to new research by GigaOm, Microsoft has the highest average score for voice quality—with network and server uptime at par with competitors—and offers competitive service level agreements with generous service credits.
Add your Microsoft Teams plan today
Frequently Asked Questions (FAQ)
What is a Microsoft Teams calling plan?
A calling plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan is included in Teams Phone with Calling Plan or can be added onto Microsoft 365 E5.
How does Microsoft Teams Phone work?
It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.
What is Direct Routing?
Direct Routing helps you connect a supported, customer-provided SBC to Phone System. With this capability, configure on-premises PSTN connectivity with Microsoft Teams client.
What is Operator Connect?
Operator Connect is another option for providing PSTN connectivity with Teams and Phone System. For more information about Teams voice solutions and PSTN connectivity options, see Plan your Teams voice solution and PSTN connectivity options.
Can I use my existing phone numbers?
Yes. You can transfer your phone numbers from your current service provider. After you port your phone numbers over, Microsoft will become your service provider.
Can I bring my own calling plan?
Yes, customers can work with their Microsoft partner to bring their own calling plan. A configuration called Direct Routing allows customers to connect voice trunks directly from their network to Teams or interconnect other telephony entities, such as call centers or analog devices.
Microsoft Teams Phone Standard is a standalone subscription (without a calling plan) that is specifically designed for this situation.
What phones are supported?
Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems. Learn more about Microsoft Teams-certified devices. For available devices go to the Microsoft Teams Devices Marketplace.
Teams supports a portfolio of desk phones for customers who require a traditional phone experience.
To deliver a high-quality and reliable Teams experience on phones, Microsoft is partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and Audiocodes to develop and certify a wide portfolio of desk phones and conference room audio devices. To get the latest information on Teams devices, go to Teams Marketplace.
What is the difference between the offers for small and medium-sized businesses and enterprises?
There are two offers for small and medium-sized businesses. Teams Phone with Calling Plan combines a phone system and a domestic calling plan.
Teams Phone Standard without a calling plan provides a phone system which requires a calling plan from a service provider.
For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. A Teams calling plan can be added on or can all be purchased separately. Enterprises can also add Teams Phone with Calling Plan as an add on to qualifying subscriptions.
Teams Phone with Calling Plan is currently available in 31 markets. See country and region availability. A phone system is available in over 120 countries, everywhere Microsoft 365 is available.
The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ.
What is Microsoft Teams Phone with Calling Plan?
Teams Phone with Calling Plan bundle is a cloud-based phone system that enables users to make, receive, and transfer calls to and from landlines and mobile phones on the PSTN in Teams. Teams Phone with Calling Plan includes a phone system and a domestic calling plan—available in 31 markets.
Who is Microsoft Teams Phone with Calling Plan intended for?
Teams Phone with Calling Plan is designed for small and medium-sized businesses and enterprise customers using Microsoft 365 that are seeking a modern phone system. Teams Phone with Calling Plan can be added onto Microsoft Teams Essentials or Microsoft 365 subscriptions that include Microsoft Teams.
Qualifying plans include Microsoft 365 Business Basic, Business Standard, Business Premium, E3, or A3; Office 365 F3, E1, E3, A1, or A3; and Teams Essentials with Azure AD Identity.7
What’s included in MIcrosoft Teams Phone with Calling Plan?
Teams Phone with Calling Plan includes a phone system and a domestic calling plan. Learn more.
A prepaid wallet (known as Communications Credits) is available for adding toll-free, additional minutes, and other pay-per-minute charges.
An optional international calling plan that includes 600 minutes per person per month can be purchased as an add-on to Business Voice.
Where is Microsoft Teams Phone with Calling Plan available?
Businesses operating across 31 markets: Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (U.K.), United States (U.S.).
Go to Microsoft Teams documentation page to learn how to plan, set up, and use Teams Phone with Calling Plan.
In this video, we show how to make one-on-one or group calls in Microsoft Teams phone. You can make calls directly from a chat or use the dial pad to enter a phone number as well as get notified about potential spam calls.
We introduce you to Phone Calls in Microsoft Teams. Calls are a quick way to connect in Teams. You can have one-on-one calls or group calls from a chat or the phone tab.