Outsourced IT Support Services
Win-Pro offers IT support from a team of friendly, competent, and qualified technicians. They establish fast and secure connections between customers and support engineers, reducing operational costs by eliminating travel and transportation expenses. Minimal physical presence is required, as the company has accumulated extensive knowledge and experience through almost 30 years of operation. Services include unlimited remote IT support and telephone support.
As a Win-Pro customer, you just need to simply give us a call, describe to us your problem faced and we will take over to remedy your PC or network problems straight away, without needing to waste time in waiting for technical help to arrive at your site…
We provide IT Support Computer Helpdesk Services to enterprises that need IT Support assistance to users of technology products such as mobile phones, tablets, TV, PC/Mac, software products or other electronic gadgets.
Today, Outsourced IT Support Services can be delivered over the telephone or online by e-mail or remotely where a user can download a small program and run it.
Our friendly and well-trained engineers are experts in getting your system up and running as quickly as possible. We can remotely solve your computer problems without you having to take your computer anywhere. All you need is an Internet connection and from the comfort of your home, you can watch what we’re doing.
Instead of hiring your own IT Support team in-house, you should consider to outsource these non-core functions to a specialized team of people that knows how to run it well. There are so many things to handle from hiring the right person to knowing how to deploy this guy effectively in the organization.
Most of the times, the IT engineer in the organization does not proactively look for tools and technologies that can propel the organization into the next level. The IT engineer is usually in the fire-fighting mode in trying to resolve the end user issues. The IT engineer could not spare much time in strategic thinking or planning with the management.
In most cases, the IT manager lacks of the ability of the role of CTO. A CTO’s primary objective is to understand the current organization needs and assist in attaining the organizational long term goals by harnessing the use of digital technologies.
We focus more on Outsourced IT Remote Support Service
For the most layman, they do not understand that most often than not, their network problem can be solved remotely without needing a technical guy to come down physically.
Whenever they call up their IT Support Service provider, they have to wait for hours or even days for the technical guy to arrive and they will be charged by hours of support rendered….
The time wasted and the amount of cost incurred can be reduced to its minimum by utilizing our services.
We have made many Happy Customers
For more than 29 years, Win-Pro has pioneered and perfected the remote service support. We have been receiving an astonishing response from most industries in the Asia.
Our customers are now receiving remarkable technical support, fast response time and instant attention without needing to wait for help to arrive whenever the problem arises.
Why you should consider Win-Pro as your IT Outsourced Support Services Provider?
Conducting Real-time collaboration with customers for faster problem resolution
Reducing the cost of having your own technical support
By having more remote IT Support Session, you can eliminate the frequent needs for onsite visit, thus cutting down the cost significantly
We deployed Market Proven Product like Teamviewer as our Remote Connection
- High Performance
- Intelligent Connection Setup and Routing
- Efficient Use of Bandwidth
- Up to 60fps for remote session
- Hardware Acceleration
- Automatic quality Adjustment for a better optimized Experience
- Windows 7/8/10/11
- Chrome OS
- Maximum Compatibility
- High Security
- Multi Languages Support
- High Performance
Why our customers have chosen us?
Most of Win-Pro’s customers are SME ranging from 1 to 100 workstations within the same premises. Cost cutting is definitely their main reason for subscribing to our Outsourced IT Support Services.
But on top of that, it is because they are well pleased with our professionalism and friendly assistance during the initial free trial month.
They stay on with us to benefit from the thoughtfully-priced yet high value support.
How secure is it?
- RSA 2048 Public/Private Key Exchange
- AES (256 bit) End-to-End Session Encryption
- Random Password Generated for Single Acess
- 2 Factor Authentication
- Access Controls using Trusted Devices and Black Lists/White Lists
What does the Outsourced IT Support Packages include?
- Unlimited support request
- you can call in as many time as needed (within our office hours 9am-6pm) to request for our technical assistance
- Routine System Check
- Monthly server and workstations maintenance
- Routine Security Check
- Security test will be conducted to ensure the security level of your network
- Security Hardening are also performed regularly
- Keeping Machine at Best Performance
- Optimization will also be conducted to keep your workstations and server at its tip-top working condition
- Fast Onsite Response Time
- should there be any real need for us to be physically at site (eg. setting up new PCs, installing of any hardware, server hard disk crash), our response time will be within 3 working hours; giving priority to our subscribers because our usual onsite response time for non-subscribers is next business day
- Virtual Presence
- Win-Pro maintains and solves your network problem remotely from our command central (as good as we are physically there at your site)
Common Frequently Asked Questions (FAQs) about IT Support