What is 3CX?

3CX is an international VoIPIPBX software developer. Its 3CX Phone System, an open-standards, software-based PBX, was initially only deployable on Windows but as of 2016 can be deployed on Linux and on cloud platforms. 3CX can be integrated with multiple CRM systems.

3CX IP PBX

What is Microsoft Teams Phone?

Microsoft Teams Phone is a communication platform for Microsoft 365. You can receive or make calls to external users outside of the organization. However, currently, it still lacks the core telephony services needed by most modern businesses. This article is about 3CX vs Microsoft Teams Phone, comparing the two enterprise solutions that corporate companies can adopt in the office telephony system.

Microsoft Teams Phone

How Microsoft Teams Phone has evolved over the years?

Microsoft Teams Phone has missing key voice features:

3CX vs Microsoft Teams Phone

3CXMicrosoft Teams Phone
Dial by ExtensionYesNA
PagingYesNA
ReportingContact Centre ReportingLimited Options
Queuing StrategiesAdvanced Queues & Skills based routingLimited to 3 Functions
IntegrationsCRM Template GeneratorRestricted
Voice RecordingYes, available in Dedicated Pro and Dedicated EnterpriseAvailable 3rd Party Provider
Supported Handsets100+ Supported DevicesLimited to 7 Models
SIP Trunks/ SBCOpen StandardsLimited Options
3CXMicrosoft Teams Phone
Note :
SIP - Session Initiation Protocol
SBC - Session Border Controller

Price Comparison

3CX vs Microsoft Teams Phone

3CXMicrosoft Teams Phone
LicenseUSD 1.09
(based on 16sc annual pro)
USD 35-50
Calling Add OnN/AUSD 8
Call PlanUSD 2USD 12-24
Audio ConferencingN/AUSD 5
HostingUSD 35N/A
3CXMicrosoft Teams Phone
Note:
Price comparison for 50 users

Need to know info:

  • Teams only offers PSTN dialing, audio conferencing and a cloud based PBX as paid add on services
  • Users are tied to MS SIP and Azure hosting
  • Only Available in 12 regions
  • Support with Teams is largely self-help based. Unlike 3CX there is no individual account management or helpline available

Benefits of 3CX:

  • Unlimited extensions
  • Advanced Contact Centre
  • 32 Activity Reports
  • Open APIs for custom integrations
  • No vendor lock in!
  • Call recording with transcription
  • Advanced Call flow app